Privacy Policy

This Privacy Policy explains how NocturneNova ("we", "us") collects, uses and protects your personal information when you visit or make a purchase on our website.

Who is responsible for your data

NocturneNova is responsible for the personal information collected on this website. You can contact us at any time at fayzyvariety@gmail.com or through our contact form.

Information we collect

Order information: name, shipping and billing address, email, phone number and order details.
Payment information: payments are processed securely by our payment providers. We never see or store your full card details.
Device and browsing information: IP address, browser type, pages visited and interactions, collected through cookies and similar technologies.
Communications: messages you send us through our contact form or by email, and your newsletter subscription.

How we use your information

To process and deliver your orders, and to send order and shipping updates.
To answer your questions and provide customer support.
To send newsletters and offers, only if you have subscribed — you can unsubscribe at any time.
To prevent fraud, keep our store secure and meet our legal and accounting obligations.
To improve our website and products using aggregated analytics.

Sharing your information

We only share your information with service providers who help us run our business: our e-commerce platform (Shopify), payment processors, shipping carriers and fulfilment partners who prepare and ship your order, and analytics or email tools. They may only use your data to provide their services to us. We never sell your personal information.

International transfers

Some of our providers are located outside your country, including outside the European Economic Area. When this happens, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

Cookies

We use cookies that are necessary for the store to work (cart, checkout) and, with your consent where required, cookies for analytics and marketing. You can manage your preferences through the cookie banner or your browser settings.

How long we keep your data

Order data is kept as long as required by accounting and legal obligations. Marketing data is kept until you unsubscribe or after 3 years of inactivity.

Your rights

Depending on where you live (including under the GDPR, the UK GDPR and the California Consumer Privacy Act), you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw your consent at any time. To exercise your rights, email fayzyvariety@gmail.com.

Minors

Our store is not intended for children under 16, and we do not knowingly collect their data.

Changes

We may update this policy from time to time. The latest version is always available on this page.