Terms of Service

These Terms of Service govern your use of the NocturneNova website and any purchase you make from it. By placing an order, you agree to these terms.

1. About us

This website is operated by NocturneNova. You can reach us at fayzyvariety@gmail.com or through our contact form.

2. Products

We make every effort to display our products, colors and descriptions as accurately as possible. Slight differences may occur between product photos and the actual item. Our products are wellness and comfort products; they are not medical devices and are not intended to diagnose, treat or cure any condition.

3. Prices

Prices are displayed in the currency selected on the website and include applicable taxes where required. Shipping costs, if any, are shown at checkout. We may change prices at any time; the price applied is the one displayed when you place your order.

4. Orders

Your order is confirmed once payment has been accepted and you receive a confirmation email. We may refuse or cancel an order in case of a pricing error, suspected fraud or product unavailability; in that case you will be fully refunded.

5. Payment

Payments are processed securely through our payment providers. We do not store your card details.

6. Shipping

Shipping terms and delivery times are described in our Shipping Policy.

7. Returns, withdrawal and refunds

Return conditions, the legal right of withdrawal and refunds are described in our Refund Policy.

8. Legal warranties

Our products benefit from the legal warranties and consumer rights applicable in your country.

9. Liability

We are not liable for damage resulting from improper use of our products or failure to follow their instructions. Nothing in these terms limits your statutory rights as a consumer.

10. Intellectual property

All content on this website (texts, logos, visuals, videos) belongs to NocturneNova or its licensors and may not be reused without permission.

11. Personal data

Your personal data is processed in accordance with our Privacy Policy.

12. Disputes

These terms are governed by French law, without prejudice to the mandatory consumer protection rules of your country of residence. If you have a concern, please contact us first so we can find an amicable solution.

13. Changes

We may update these terms at any time. The terms applicable to your order are those in force on the date of your purchase.