Shipping Policy

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email as soon as your order is placed, and a second email with your tracking number once it ships.

Delivery times

Estimated delivery time is 7–15 business days after shipping, depending on your location. During peak seasons or due to carrier delays, delivery may occasionally take longer.

Shipping costs

Shipping costs, if any, are calculated and displayed at checkout before you pay.

Tracking

Every order includes a tracking number so you can follow your parcel. Tracking information may take 2–5 days to update after shipping.

Customs and import taxes

For international orders, customs duties or import taxes may apply depending on your country. Where these are not collected at checkout, they are the responsibility of the customer.

Lost or delayed parcels

If your order has not arrived within 25 business days of shipping, please contact us at fayzyvariety@gmail.com with your order number and we will investigate with the carrier and find a solution (reshipment or refund).

Wrong address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. Contact us as soon as possible if you notice a mistake — we will try to update it before shipping.